Intersport exclusive cricket bat from Kookaburra. Ghost 4. made from English Willow.
What delivery options are available?
Standard / Next Day
Not all delivery options will be able to you. The options available depend on where you are located and where you are having your order delivered to along with the total weight of the order.
Has my order been dispatched yet?
Can I track my delivery?
What happens if I am not home when my order is delivered.
If you are out at the time of delivery the courier, either Royal Mail or UPS should leave a card explaining where the parcel is being held and their contact details. If someone else is at the address they may sign for the parcel as the courier is contracted to deliver the parcel to the address stated, not the person. If you haven't received your parcel or a card within the expected delivery time you can track your parcel using information provided in your dispatch email. If you require further assistance please contact a member of our Customer Service Team.
World deliveries :
Royal Mail Deliveries - Royal Mail will distribute the parcel outside of the UK, handing it to a reliable partner within your territory, usually your countries postal service. In most cases they will have left a card to highlight a failed delivery attempt and detail where the parcel is being held. Do you deliver to an alternate/work address.
What happens if the courier misplaces my parcel?
My parcel is damaged upon receipt?
I have received the wrong item?
I have received a faulty item?
Our Returns Policy
The items returned must be in their original condition, which includes all packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
We do not offer a free returns service. However, if you return items for replacement, we will dispatch the replacement goods to you free of charge. We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
If you wish to return goods for an exchange or refund please send the goods back in their original packaging with a courier of your choice. Please understand that we cannot accept COD's or packages marked "Bill Recipient". Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.
Importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.
How do I return a product?
Please return the order to:
Advantage Sports, 6-8 Oxford Street, Harrogate, HG1 1QJ
Most importantly we suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.
How can I pay?
- Visa Debit/ Credit/ Electron
- American Express
- Maestro (only UK issued)
What is the security check?
How long it will take for security check?
When your order has been processed you will receive either an order confirmation email which confirms authorisation was successful or an email detailing any payment problem including what to do next.
How can I cancel an order?
Will Payment be taken straight away?
If you cancel your order before we have completed the transaction the pending transaction can be voided. Please allow 3-5 working days for any amount pre-authorised by your bank to be cleared into your available funds. For orders placed from overseas this may take longer.
Why is the total price still including VAT when my order is being shipped to an exempt location?
Are my details retained for future orders?